Complete chain renewal
NSC is a global provider of IT services designed to provide large groups of companies with a unified and efficient operation. The company offers a wide range of IT solutions, including network management, data centre operations, cloud services, security and support services. NSC's goal is to simplify the management of IT infrastructure for its customers while optimizing operational costs and increasing business process efficiency. NSC's expertise and global presence enables it to provide cohesive and integrated IT solutions to companies operating in different geographies.
The solution
The complete renewal of the IT infrastructure of one of the largest international grocery chains in Hungary was a major technological and logistical challenge for Gloster. The project included the replacement of wifi access points (APs), routers and network switches, which are essential for the smooth operation of business processes. The work, which took place in more than 200 locations across the country, had to be organised so as not to disrupt the opening hours of shops until closing time in the evening.
The complex task was handled with extraordinary precision and organisational efficiency by the Gloster team. The on-site work was carried out in parallel at several locations using lifting equipment, while also drawing on the support of remote colleagues. Due to the international nature of the project, communication in English was particularly important, as the continuous and seamless flow of information between the on-site and remote teams was the key to success.
Gloster's team not only performed the hardware infrastructure replacement to a high standard, but also provided complex IT solutions including network configurations and integration, ensuring a modern and reliable IT network for Tesco's Hungarian stores.
Gloster's project to renew the IT infrastructure for the supermarket chain included a number of specific aspects that made the company's services stand out in the market. One of the most important of these aspects was the issue of unified workload and management of teams, especially when working at night and managing multiple sites simultaneously.
Throughout the project, the Gloster team demonstrated outstanding logistical and management skills, ensuring efficient allocation of manpower and tight coordination of workflows. Night work was a particular challenge, as the work had to be organised in a way that did not disrupt the daytime operations of the shops, while at the same time complying with safety regulations.
Gloster's bilingual communication capabilities - in both Hungarian and English - enabled smooth communication with the main contractor and the end user. This language competence was essential for coordination between international teams and project management.
The key to the success of the project was partly the efficient deployment of the lifting equipment and resources that Gloster provided. This kind of technical and logistical support was particularly important for the replacement of hardware, which often had to be carried out at high altitude in difficult-to-access locations.
The unique solutions provided by Gloster and the professionalism shown in the execution of the project demonstrate the company's high level of expertise and ability to effectively address complex challenges.
For NSC, it was of paramount importance to work with an IT service provider that not only offers high quality in technology implementation, but also in project management. Gloster Infocommunications Plc. 's previous successful projects, such as the replacement of routers at 55 sites of a domestic international bank, convinced the company's decision makers that Gloster was the right partner for them.
Gloster's proven track record of efficient workflows, excellent coordination between teams, and quick, effective handling of technical challenges were key factors in the NSC's decision to go with Gloster. Gloster's ability to deliver complex tasks in a timely and cost-effective manner further strengthened the partner's confidence.
Gloster is not just a service provider, but a strategic partner who has been able to understand the business goals and needs of NSC Global Ltd. and deliver a tailored service with these in mind. Gloster's professionalism, expertise in project management and commitment to technological innovation are values that fit perfectly with NSC's expectations and long-term plans.
The partner's decision to choose Gloster as its IT partner was based not only on past successes, but also on the future potential and the close, results-oriented cooperation between the two companies. Gloster's willingness to provide tailored solutions and proactively address challenges ensured they made the best decision.
The future of the project
The outstanding quality of the work carried out by Gloster Infocommunications Plc. in the modernisation of the international supermarket chain's network was also recognised by the NSC, which highlighted in particular the success of the Hungarian project. The low number of errors and the high level of process coordination during the domestic works confirmed Gloster's market position as a reliable and efficient IT service provider.
Thanks to the success of the Hungarian project, Gloster has received further orders from the chain, which have already doubled its initial plans and offer the company further expansion opportunities.
Gloster's future prospects are very promising, as they are already working on the modernisation of another major retail chain, building on the success of this project. This project will provide Gloster with the opportunity to further strengthen its expertise in the retail sector and build its international presence.
Gloster is constantly striving to increase its market share through innovative solutions and excellent customer care, and through the success of this project, Gloster demonstrates its ability to meet the highest standards in international IT services. The company's commitment to quality and customer satisfaction will ensure that Gloster remains a key player in the IT services market in the future.
