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The German Red Cross (DRK) collaborated with Gloster to digitize and modernize its laboratory operations, replacing outdated, paper-based processes with a secure, scalable, cloud-based laboratory information management system (LIMS). The new system streamlines data collection, automates workflows, and enables real-time reporting within the organization.
The platform, developed using microservices architecture, increases operational efficiency, supports rapid response requirements, and lays the foundation for national and future European expansion. The rollout followed a gradual, low-risk approach, maintaining the continuity of critical healthcare services.
Gloster's solution reduced manual data entry errors by more than 70%, accelerated sample processing by up to 60%, and enabled fully cloud-based laboratory registration and deployment—all while ensuring GDPR compliance and business continuity.
The German Red Cross (Deutsches Rotes Kreuz, DRK) is one of Germany's most respected humanitarian organizations. As a key member of the International Red Cross and Red Crescent Movement, the DRK operates in accordance with the Geneva Conventions and is active in a wide range of areas, including disaster relief, health services, social support, and international development. With more than three million members and an extensive network of volunteers, it plays a critical role in Germany's health and emergency infrastructure.

Despite its significant national and international responsibilities, the DRC's IT infrastructure had become a limiting factor. The software ecosystem lacked web access and relied heavily on manual, paper-based processes. This outdated system resulted in inefficiency, slow data transfer, and a high error rate—unacceptable in an environment such as disaster response and blood donation logistics, where speed and accuracy are critical.
Many laboratories already have digital machines, but the surrounding processes still require paper-based handover, creating repetitive analog-to-digital-to-analog transfer cycles that cause delays and human error. Technicians often write patient data by hand under difficult conditions (e.g., wearing gloves or protective clothing), which increases the likelihood of transcription errors. The DRK sought to eliminate these weaknesses by starting digital identification and sample tracking at the point of collection.
The outdated system not only slowed us down, but also jeopardized the continuity of operations under high pressure.
In collaboration with Gloster, DRK began a complete overhaul of its laboratory IT infrastructure. The focus of the overhaul was the development of a secure, scalable, cloud-based platform tailored to the entire life cycle of laboratory operations.
This project was not only about modernizing systems, but also about securing the future of the organization.
Modernization of data entry processes:
Although QR code-based data collection is part of the long-term roadmap, the current system relies on external partners to submit data through existing interfaces. Future developments will include enabling patients or donors to initiate data entry via mobile devices and securely link their data to samples for greater accuracy and efficiency.
Unlike traditional tablet-based systems, this mobile-first approach minimizes hardware dependencies, reduces costs, and improves hygiene, which is critical in pandemic response scenarios.
Cloud-native architecture:
The laboratories operate as a virtual environment and can be scaled as needed. Data is processed and stored securely, with 2FA-protected access for both clinicians and patients to request test results online—no need for mailing delays or physical handling.
Separated micro-services:
Our in-house framework enables rapid development of adapters for a wide range of laboratory instruments, ensuring seamless integration with different hardware. The system already supports equipment from leading manufacturers, including Roche, Abbott, Immucor, Beckman Coulter, and Biorad, providing a unified digital data flow regardless of manufacturer or model.
The DRK selected Gloster based on the following criteria:
Gloster's flexibility and deep domain knowledge were invaluable. They delivered not only software, but also flexibility.
The solution provided by Gloster delivered immediate long-term value:
As a cloud-based, manufacturer-neutral LIMS backed by a nationally trusted institution, the platform reduces transition costs and paves the way for secure, standards-compliant laboratory modernization across Europe. Its direct integration with millions of diagnostic devices creates immediate value for both public and private healthcare providers.

The platform is already operational in selected DRK laboratories, and full-scale production is underway. Following successful validation, a nationwide rollout is planned. Long-term goals include extending the solution to the European Red Cross network, promoting standardization across the continent, and improving healthcare outcomes globally.

