Health
Deutsches Rotes Kreuz (German Red Cross)
Cloud-based digital transformation of laboratory infrastructure

Summary

The German Red Cross (DRK) collaborated with Gloster to digitize and modernize its laboratory operations, replacing outdated, paper-based processes with a secure, scalable, cloud-based laboratory information management system (LIMS). The new system streamlines data collection, automates workflows, and enables real-time reporting within the organization.

The platform, developed using microservices architecture, increases operational efficiency, supports rapid response requirements, and lays the foundation for national and future European expansion. The rollout followed a gradual, low-risk approach, maintaining the continuity of critical healthcare services.  

Gloster's solution reduced manual data entry errors by more than 70%, accelerated sample processing by up to 60%, and enabled fully cloud-based laboratory registration and deployment—all while ensuring GDPR compliance and business continuity.

The German Red Cross (Deutsches Rotes Kreuz, DRK) is one of Germany's most respected humanitarian organizations. As a key member of the International Red Cross and Red Crescent Movement, the DRK operates in accordance with the Geneva Conventions and is active in a wide range of areas, including disaster relief, health services, social support, and international development. With more than three million members and an extensive network of volunteers, it plays a critical role in Germany's health and emergency infrastructure.

The challenge

Despite its significant national and international responsibilities, the DRC's IT infrastructure had become a limiting factor. The software ecosystem lacked web access and relied heavily on manual, paper-based processes. This outdated system resulted in inefficiency, slow data transfer, and a high error rate—unacceptable in an environment such as disaster response and blood donation logistics, where speed and accuracy are critical.  

Many laboratories already have digital machines, but the surrounding processes still require paper-based handover, creating repetitive analog-to-digital-to-analog transfer cycles that cause delays and human error. Technicians often write patient data by hand under difficult conditions (e.g., wearing gloves or protective clothing), which increases the likelihood of transcription errors. The DRK sought to eliminate these weaknesses by starting digital identification and sample tracking at the point of collection.

Key restrictions:  

  • No remote data access or real-time collaboration  
  • High frequency of manual data entry errors  
  • Cumbersome workflows, not suitable for time-critical operations
The outdated system not only slowed us down, but also jeopardized the continuity of operations under high pressure.
The solution: Cloud-based digital laboratory platform
Highlights of innovation

In collaboration with Gloster, DRK began a complete overhaul of its laboratory IT infrastructure. The focus of the overhaul was the development of a secure, scalable, cloud-based platform tailored to the entire life cycle of laboratory operations.  

Key features:  

  • End-to-end workflow integration: The platform unifies previously fragmented processes, from sampling to delivery of results.  
  • Modernized data integration: The current solution streamlines operations by allowing external partners to import and request data on behalf of patients or donors. Currently, this exchange takes place via an old interface. To replace this, we are developing a modern REST API that enables faster and more secure integration with partner systems and lays the foundation for future direct mobile access.
  • Real-time data flow: The entire system operates in the cloud and does not require local installation. Laboratories can create and configure new virtual environments via a secure web interface, adding staff, instruments, and sample workflows in minutes—significantly speeding up deployment.
  • Microservices architecture: Built on Docker and Kubernetes for modularity and maintainability.  
  • Authentication and access management: Integrated with Keycloak for secure identity management.
This project was not only about modernizing systems, but also about securing the future of the organization.

Modernization of data entry processes:

Although QR code-based data collection is part of the long-term roadmap, the current system relies on external partners to submit data through existing interfaces. Future developments will include enabling patients or donors to initiate data entry via mobile devices and securely link their data to samples for greater accuracy and efficiency.

Unlike traditional tablet-based systems, this mobile-first approach minimizes hardware dependencies, reduces costs, and improves hygiene, which is critical in pandemic response scenarios.  

  • Sample donors enter their details on a mobile site, which generates a QR code. The QR code is scanned in the laboratory and the data is transmitted without being stored on external servers.  
  • Ensures data protection and significantly reduces data entry time.

Cloud-native architecture:  

The laboratories operate as a virtual environment and can be scaled as needed. Data is processed and stored securely, with 2FA-protected access for both clinicians and patients to request test results online—no need for mailing delays or physical handling.

  • Enables real-time scaling based on workload requirements.  
  • Supports high availability and system redundancy.  

Separated micro-services:  

Our in-house framework enables rapid development of adapters for a wide range of laboratory instruments, ensuring seamless integration with different hardware. The system already supports equipment from leading manufacturers, including Roche, Abbott, Immucor, Beckman Coulter, and Biorad, providing a unified digital data flow regardless of manufacturer or model.

  • Individual services (e.g., sample tracking, reporting, results evaluation) operate independently of each other.
  • Increases maintainability and simplifies system updates.  

Why Gloster?

The DRK selected Gloster based on the following criteria:  

  • Proven experience in complex cloud conversions
  • Deep technical expertise in DevOps and containerized environments
  • Previous successful collaborations that have created a strong foundation of trust  
  • Fast, efficient implementation during the Proof of Concept (PoC) phase of the project
  • The €3 million investment over five years, carried out by a dedicated development team of more than 10 people, highlights Gloster's long-term commitment and deep technical expertise in the field of healthcare IT.  
Gloster's flexibility and deep domain knowledge were invaluable. They delivered not only software, but also flexibility.
Organizational impact

The solution provided by Gloster delivered immediate long-term value:

  • Significantly increased capacity to respond to time-sensitive health and disaster scenarios.
  • Centralized, scalable digital backbone network for future expansion

Operational improvements:  

  • Manual data entry errors reduced by more than 70%
  • Sample processing time reduced by up to 60%
  • System availability increased to 99.9% uptime

Strategic results:  

As a cloud-based, manufacturer-neutral LIMS backed by a nationally trusted institution, the platform reduces transition costs and paves the way for secure, standards-compliant laboratory modernization across Europe. Its direct integration with millions of diagnostic devices creates immediate value for both public and private healthcare providers.

  • Improved cost efficiency through reduced manual labor
  • Scalable digital infrastructure ready for multi-site national deployment
  • Enhanced compliance, traceability, and data management

What's the next step?

The platform is already operational in selected DRK laboratories, and full-scale production is underway. Following successful validation, a nationwide rollout is planned. Long-term goals include extending the solution to the European Red Cross network, promoting standardization across the continent, and improving healthcare outcomes globally.

Technologies used
Angular
Keycloak
Docker
PostgreSQL
Kubernetes
C#
GoLang
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