Scalable IT infrastructure
BPiON is a technology-driven business process outsourcing (BPO) company operating in Central and Eastern Europe, offering digital solutions leveraging the capabilities of the Microsoft Azure services platform for accounting, human resources and payroll. Since its founding in 2017, the company has grown dynamically and now has offices in Hungary, Poland and Romania. The company aims to bring an innovative approach to business administration processes such as accounting, human resources management and payroll.
As BPiON has continued to expand and engage with larger and larger customers, it has faced new challenges - especially in the area of scalability. "We had to scale up our IT infrastructure quickly because we had grown by more than 200 people in terms of headcount in just four years," said Tamás Kovács, Managing Director of BPiON Hungary.
"At the same time, we needed to ensure that we were compliant with our larger customers' data security requirements, as well as data management regulations such as the European Union's General Data Protection Regulation (GDPR). Providing the right IT infrastructure solution was essential to ensure that our customers' data was safe and secure."
The company had no plans to establish and maintain an internal IT department. However, their IT support partner at the time was not ready, either technologically or in terms of resources, for the rapid growth that BPiON has experienced and continues to experience today.
The solution
BPiON decided to implement several Microsoft services to scale its IT infrastructure. In order to access and centrally manage core system applications, an AVD (Azure Virtual Desktop) service has been implemented. This service allows central management of the different systems and the installation of patches for updates to the software. Outside accountants and payroll administrators can access the applications they need to do their job remotely, knowing they can rely on a secure and reliable connection provided by the Azure cloud services platform. Since BPiON has been using Microsoft's AVD solution, the number of connectivity issues has dropped to 0.1%. Scaling has also been simplified - with the push of a button, you can increase or decrease the amount of AVD hosts based on the number of users."
"Using AVD has enabled BPiON to operate more efficiently, as all applications can be deployed and tested via Azure Virtual Desktop, and system maintenance times have been significantly reduced. In addition, the availability of the servers has increased to 99.9%" mentioned Rafal Nadolny, BPiON's General Manager in Poland. "This has allowed us to make faster progress. For example, the expansion of our operational infrastructure in two new countries - Poland and Romania - took less than a day."
To manage IT assets, BPiON has selected Microsoft Intune as its Enterprise Mobility Management solution With Microsoft Intune, users can conduct business across multiple devices, while the company can easily manage and update the software installed on each device.
For greater security, BPiON has decided to introduce Windows Defender Advanced Threat Protection. Their systems are protected with rules triggered by multiple scenarios, while the solution continuously monitors for unusual and suspicious activity.
BPiON has unified its IT infrastructure with Gloster Cloud, which supports the integration and use of numerous accounting and payroll systems. The entire IT infrastructure (including desktops) is supported by Gloster Cloud at L1, L2, L3 level.
The specificity of the solution
Innovation and technological progress are essential in today's business environment, especially in IT. BPiON recognises this and has taken its IT strategy in a new direction to better serve its customers' needs.
The introduction of Microsoft's new technology, AVD (Azure Virtual Desktop), was a big step for the company. With this technology, they not only competed with the latest IT trends, but also provided their customers with an efficient, scalable and secure solution.
The introduction of AVD replaced the "old" solution based on rds technology, which represented a significant advance in remote desktop services.
This change has not only brought changes to the company's internal operations, but has also offered clear benefits to customers. AVD has enabled them to access applications and data from anywhere, from any device, while Azure's security protocols guarantee data protection.
In summary, BPiON has taken a proactive step by choosing AVD to ensure that both their customers and their own team are using the best technology.
The choice is always based on many factors. The demand for technological innovation and new solutions is increasing in the corporate environment. In this context, BPiON has stood out from the rest of the market.
The primary reason we were chosen was our deep knowledge of the latest Microsoft technologies. We understood the benefits of cloud solutions and could demonstrate them and highlight the advantages over legacy solutions. In addition, we were able to show the benefits of adopting cloud technologies over traditional solutions, both from a business and IT perspective.
Although Gloster Cloud's offer was higher in price, BPiON did not consider price as the primary decision criterion. Professional competence, reliability and commitment to innovation were all key factors in their decision. In the professional demonstrations, the Gloster team's competence was superior to that of the competition, and BPiON believed at the time of making its decision that this breadth of expertise would guarantee its customers the right IT infrastructure to build and support the trust they needed to build long-term business relationships.
In summary, BPiON chose Gloster Cloud as its IT operations partner because we were able to offer the latest and most advanced solutions in line with market trends, and also because we gave the customer confidence with our impressive professional background.
The future of the project
The project is not only about technological advances for BPiON, but also about transforming their working culture. Rafal Nadolny says, "People trust us to make decisions about IT systems when they realise that the system is working for them, not against them."
With these positive results, BPiON is looking to further refine its new infrastructure and further improve security. "We are already looking at data classification and additional data encryption for some of our current projects, we are considering using more background settings and connectivity to fine-tune logging and reporting," said Rafal Nadolny.
Looking ahead, BPiON plans to continue its partnership with Microsoft. "Our data security customers are familiar with Microsoft Cloud solutions - they know it means security confidence for them. With this assurance and scalability, we can better focus and do our core business while putting data protection in the hands of a trusted system provider."
Technologies used
Microsoft Azure
Microsoft Modern Work (M365/O365)
Microsoft Azure Virtual Desktop (AVD)
Microsoft Defender
Microsoft Intune
